Purchasing & Order Fulfillment Manager

Location: Oakville | Salary Range: $100,000–$120,000

+ Bonus | On-site | Full-time Permanent

Role Overview

A senior operations role with full accountability for end-to-end supply chain execution across a national group of companies. The Purchasing & Order Fulfillment Manager oversees procurement strategy, inventory optimization, and customer order fulfillment — leading both the purchasing and customer service teams to ensure seamless coordination from supplier sourcing through to final delivery and invoicing.

Core Responsibilities

Purchasing & Vendor Management

• Develop and execute national purchasing strategies aligned with business objectives and margin targets

• Evaluate and select vendors based on price, quality, reliability, and service levels

• Negotiate pricing, terms, and supply agreements to optimize cost and working capital

• Monitor supplier performance and implement corrective actions where required

Inventory Management

• Oversee inventory planning across multiple entities and product categories

• Maintain optimal stock levels balancing service levels, cash flow, and obsolescence risk

• Analyze demand patterns and forecast inventory requirements

• Lead inventory reviews including slow-moving and obsolete stock strategies

Order Fulfillment & Customer Service

• Lead the national Customer Service team responsible for order conversion, validation, follow-up, invoicing, and delivery completion

• Ensure a high standard of customer experience and service responsiveness

• Drive continuous improvement in order accuracy, cycle time, and fulfillment efficiency

Team Leadership & Development

• Lead, coach, and develop purchasing and customer service teams

• Set clear performance expectations, KPIs, and accountability frameworks

• Foster a culture of collaboration, ownership, and continuous improvement

Cross-Functional Collaboration

• Partner with Sales, Finance, and Service teams to align supply and demand

• Contribute to pricing, margin, and commercial strategy discussions

• Resolve inventory, order, and supplier-related issues across departments

Required Experience

• 7–10+ years in purchasing, inventory, and/or supply chain management

• 3–5+ years in a leadership role managing teams

• Experience in distribution, instrumentation, or technical B2B environments preferred

• Strong ERP experience (Business Central highly preferred)

• Advanced Excel and data analysis capabilities

• Proven negotiation and vendor management skills

• Post-secondary education in Business Administration or related discipline an asset

• Bilingual (English/French) is an asset

Candidate Profile

• Strategic thinker with strong operational execution

• Customer-centric mindset with a bias toward responsiveness and accuracy

• Data-driven decision-maker comfortable working across complex, multi-entity environments

• Collaborative leader who builds accountability and continuous improvement into team culture

• Comfortable working with confidential information with discretion